Shipping Policy

🛠️ Order Processing & Fulfillment

Each piece is custom-made by hand, with love and care.
Please allow 2–5 business days for us to create your unique Labubu figure before shipping.

Once your order is ready to go, we’ll send you a tracking number via email, and it will also be updated in your account.

 

🌍 Shipping Time & Delivery Estimate

We ship all orders from Guangzhou, China.

  • Estimated delivery time: 5–12 business days (depending on destination and local customs)

  • Tracking information will be provided once your order ships

⏳ If you haven’t received a tracking number within 5 business days of placing your order, please reach out to us for assistance.

 

🧾 Customs, Duties & Taxes

We’ve got you covered!
All customs fees, duties, and taxes are prepaid by us, so there’s nothing extra for you to worry about when your package arrives.

 

📦 Shipping Risks & Liability

Once your order leaves our studio and is handed to the shipping carrier, the risk of loss or damage transfers to the carrier.

If your package is:

  • Lost

  • Delayed

  • Damaged in transit

👉 Please contact the shipping carrier directly to open a claim.

While we’re not responsible for issues caused by third-party shipping providers, we’re happy to help by offering after-sales support and tracking assistance.

 

🤝 After-Sales Support

We’re here to help you with:

  • Tracking info and updates

  • Basic guidance on how to file a claim with the carrier

  • Package status checks

However, please note:
❌ We do not handle in-depth investigations or claims with shipping carriers on your behalf.

 

⚠️ General Disclaimer

We do our best to ensure your order is packed securely and shipped on time.
However, delivery delays may occasionally occur due to customs processing, carrier delays, or other unexpected events.

By placing an order with us, you agree that:

  • Our liability ends once the package is in the hands of the shipping carrier

  • We will still assist you with tracking and guidance if needed

 

📬 Need help?

If you have any questions about your shipment, don’t hesitate to reach out:
📧 Novabubudiy@outlook.com